It?s possible to build phenomenal relationships when you use Twitter. This is particularly true for companies and online ventures that are trying to find a way to connect with their customers. If you have a business that will sell things online then you need to try to use Twitter for your customer service. You can gain so much when you use Twitter to stay in contact with your customers through Twitter. You?ll have a far easier time responding to the questions they ask you in a timely manner. It?s true that you can use other means for serving your customers but that doesn?t mean that you should ignore social media. In this article we are going to talk about three simple and easy to use tips that will help you offer better customer service through Twitter.
Get more Twitter Followers
You need to offer your customers a variety of ways to make contact with you. For example, if your customer urgently needs you to solve a problem, they should be able to call you on the phone. This is why you should list your phone number and as well as email in your Twitter bio. This might not seem all that significant for you but it can make a major difference. Not every person is going to try to visit your site to find your contact information. So if you make it simpler for them, you?ll see far superior results. You will see just how much your Twitter based customers like this idea.
When someone has a problem that can?t be solved on Twitter, you should email them directly or show them how to get in touch with you through the content and contact info on your site. You need to use Twitter in such a way that there aren?t any gaps in your customer service. It?s important that you use Twitter to communicate with your customers properly.
It might take some time for you to get used to receiving customer questions on Twitter but the work you put into getting used to it is really worth it. Just focus on providing a quality customer service. Extend a helping hand that goes above and beyond what others offer.
Last but not least, make sure that you are responding instantaneously and personally to any customer protests that you get. People love getting prompt attention. If you want your customers to be happy then use Twitter to achieve this. By answering questions in a fast manner, customers will think highly of you. It will cause you to be more reliable and also help you to answer questions in a timelier manner. So, be quick in your responses to your customers, so they are not sitting around wondering. The basis for sending questions to you through Twitter is that they need your full attention.
If you?ve used Twitter even a little bit, you should understand how much value you can deliver to your customers with it. The nicest thing is that you don?t have to use it like regular customer service. It?s a good idea to view Twitter as a way to easily stay in touch with your buyers and clients. It?s a micro-blogging platform, but in essence it?s much more than that. So if you haven?t used Twitter for serving your customers, now?s the time. Plan these things out for yourself and and try to use these ideas to take action.
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